Process mapping and management /
Conger, Sue A.
Process mapping and management / Sue Conger - New York, N.Y. : Business Expert Press, c2011 - xvii, 466 p. : ill. ; 23 cm. - Information systems collection, 2156-6593 . - Information systems collection, .
Includes bibliographical references (p. 429-448) and index
List of figures -- Part I. Opening gambit -- 1. Introduction -- 2. Process improvement project initiation -- 3. Process mapping I -- 4. Process mapping II -- Part II. The middle game -- 5. Problem finding -- 6. Process leaning -- 7. Process cleaning -- 8. Process greening -- Part III. End game -- 9. Process redesign -- 10. Measures and final report -- Appendix A. Final report for the SCI Call Center: technology analysis -- Appendix B. Additional reference materials -- Notes -- References -- Index
9781606491294 (pbk.) 1606491296 (pbk.) 9781606491300 (electronic bk.) 160649130X (electronic bk.)
Production planning
Process control
Management
Process mapping and management / Sue Conger - New York, N.Y. : Business Expert Press, c2011 - xvii, 466 p. : ill. ; 23 cm. - Information systems collection, 2156-6593 . - Information systems collection, .
Includes bibliographical references (p. 429-448) and index
List of figures -- Part I. Opening gambit -- 1. Introduction -- 2. Process improvement project initiation -- 3. Process mapping I -- 4. Process mapping II -- Part II. The middle game -- 5. Problem finding -- 6. Process leaning -- 7. Process cleaning -- 8. Process greening -- Part III. End game -- 9. Process redesign -- 10. Measures and final report -- Appendix A. Final report for the SCI Call Center: technology analysis -- Appendix B. Additional reference materials -- Notes -- References -- Index
9781606491294 (pbk.) 1606491296 (pbk.) 9781606491300 (electronic bk.) 160649130X (electronic bk.)
Production planning
Process control
Management