Process mapping and management / Sue Conger

By:

Conger, Sue A

Material type: Text

TextSeries: Information systems collectionPublication details: New York, N.Y. : Business Expert Press, c2011Description: xvii, 466 p. : ill. ; 23 cmISBN:

9781606491294 (pbk.)
1606491296 (pbk.)
9781606491300 (electronic bk.)
160649130X (electronic bk.)

Subject(s):

Contents:

List of figures -- Part I. Opening gambit -- 1. Introduction -- 2. Process improvement project initiation -- 3. Process mapping I -- 4. Process mapping II -- Part II. The middle game -- 5. Problem finding -- 6. Process leaning -- 7. Process cleaning -- 8. Process greening -- Part III. End game -- 9. Process redesign -- 10. Measures and final report -- Appendix A. Final report for the SCI Call Center: technology analysis -- Appendix B. Additional reference materials -- Notes -- References -- Index

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Holdings ( 1 )
Title notes ( 2 )

Holdings
Item type	Current library	Call number	Copy number	Status	Date due	Barcode
Open Shelf	UMPLIB PEKAN	TS176 .C66 2011 (Browse shelf(Opens below))	1	Available		0000066353

Includes bibliographical references (p. 429-448) and index