Metrics-based process mapping : identifying and eliminating waste in office and service processes /
Martin, Karen
Metrics-based process mapping : identifying and eliminating waste in office and service processes / Karen Martin, Mike Osterling - Boca Raton, FL : CRC Press, c2013 - xi, 104 p. : ill. (some col.) ; 26 cm. + 1 CD-ROM
Includes index
9781439886687
Industrial efficiency--Evaluation
Industrial productivity--Measurement
Production management
Manufacturing processes
Metrics-based process mapping : identifying and eliminating waste in office and service processes / Karen Martin, Mike Osterling - Boca Raton, FL : CRC Press, c2013 - xi, 104 p. : ill. (some col.) ; 26 cm. + 1 CD-ROM
Includes index
9781439886687
Industrial efficiency--Evaluation
Industrial productivity--Measurement
Production management
Manufacturing processes