Metrics-based process mapping : identifying and eliminating waste in office and service processes / Karen Martin, Mike Osterling

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Material type: Text

TextPublication details: Boca Raton, FL : CRC Press, c2013Description: xi, 104 p. : ill. (some col.) ; 26 cm. + 1 CD-ROMISBN:

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Holdings
Item type	Current library	Call number	Copy number	Status	Date due	Barcode
Open Shelf	UMPLIB PEKAN	T58.8 .M37 2013 (Browse shelf(Opens below))	1	Available		0000071929
Accompanying Material	UMPLIB PEKAN	CD 6829 \| T58.8 .M37 2013 (Browse shelf(Opens below))	1	Available		0000071930

Includes index