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Service operations management : improving service delivery /

Johnston, Robert

Service operations management : improving service delivery / Robert Johnston, Graham Clark, and Michael Shulver - 4th ed. - Harlow, England : Pearson, c2012 - xxii, 462 p. : ill. ; 27 cm.

Includes bibliographical references and index

ISBN: 9780273740483

Subjects--Topical Terms:
Service industries--Management

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