Service operations management : improving service delivery / Robert Johnston, Graham Clark, and Michael Shulver

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Material type: Text

TextPublication details: Harlow, England : Pearson, c2012Edition: 4th edDescription: xxii, 462 p. : ill. ; 27 cmISBN:

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Holdings
Item type	Current library	Call number	Copy number	Status	Date due	Barcode
Open Shelf	UMPLIB PEKAN	HD9980.5 .J64 2012 (Browse shelf(Opens below))	1	Available		0000080559

Includes bibliographical references and index