Mapping workflows and managing knowledge : capturing formal and tacit knowledge to improve performance /
Kmetz, John L.
Mapping workflows and managing knowledge : capturing formal and tacit knowledge to improve performance / John L. Kmetz - New York, N.Y. : Business Expert Press, 2012 - xviii, 220 p. : ill. ; 23 cm. - Operations and supply chain management collection, 2156-8200 . - Operations and supply chain management collection .
Includes bibliographical references and index
List of figures -- List of tables -- How to use this book -- Introduction -- Objectives of this book -- 1. Knowing what we know -- 2. Systems, processes, organizations, and workflows -- 3. Workflow mapping fundamentals -- 4. WFMA data collection and analysis -- 5. WFMA and knowledge management -- 6. WFMA and dynamic modeling -- Appendix 1. A brief summary of the NAVAIR study -- Appendix 2. A partial list of process mapping software -- Notes -- References -- About the author -- Index
9781606494547 (pbk.)
Workflow
Reengineering (Management)
Knowledge management
Mapping workflows and managing knowledge : capturing formal and tacit knowledge to improve performance / John L. Kmetz - New York, N.Y. : Business Expert Press, 2012 - xviii, 220 p. : ill. ; 23 cm. - Operations and supply chain management collection, 2156-8200 . - Operations and supply chain management collection .
Includes bibliographical references and index
List of figures -- List of tables -- How to use this book -- Introduction -- Objectives of this book -- 1. Knowing what we know -- 2. Systems, processes, organizations, and workflows -- 3. Workflow mapping fundamentals -- 4. WFMA data collection and analysis -- 5. WFMA and knowledge management -- 6. WFMA and dynamic modeling -- Appendix 1. A brief summary of the NAVAIR study -- Appendix 2. A partial list of process mapping software -- Notes -- References -- About the author -- Index
9781606494547 (pbk.)
Workflow
Reengineering (Management)
Knowledge management