Mapping workflows and managing knowledge : capturing formal and tacit knowledge to improve performance / John L. Kmetz

By:

Kmetz, John L

Material type: Text

TextSeries: Operations and supply chain management collectionPublication details: New York, N.Y. : Business Expert Press, 2012Description: xviii, 220 p. : ill. ; 23 cmISBN:

9781606494547 (pbk.)

Subject(s):

Contents:

List of figures -- List of tables -- How to use this book -- Introduction -- Objectives of this book -- 1. Knowing what we know -- 2. Systems, processes, organizations, and workflows -- 3. Workflow mapping fundamentals -- 4. WFMA data collection and analysis -- 5. WFMA and knowledge management -- 6. WFMA and dynamic modeling -- Appendix 1. A brief summary of the NAVAIR study -- Appendix 2. A partial list of process mapping software -- Notes -- References -- About the author -- Index

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Holdings ( 1 )
Title notes ( 2 )

Holdings
Item type	Current library	Call number	Copy number	Status	Date due	Barcode
Open Shelf	UMPLIB PEKAN	HD62.17 .K54 2012 (Browse shelf(Opens below))	1	Available		0000081737

Includes bibliographical references and index