The customer service survival kit : what to say to defuse even the worst customer situations /
Gallagher, Richard S.
The customer service survival kit : what to say to defuse even the worst customer situations / Richard S. Gallagher ; foreword by Carol Roth - New York : AMACOM American Management Association, c2013 - xvi, 189 p. ; 23 cm.
Includes bibliographical references and index
9780814431832 0814431836
Customer services
Customer relations
The customer service survival kit : what to say to defuse even the worst customer situations / Richard S. Gallagher ; foreword by Carol Roth - New York : AMACOM American Management Association, c2013 - xvi, 189 p. ; 23 cm.
Includes bibliographical references and index
9780814431832 0814431836
Customer services
Customer relations