The customer service survival kit : what to say to defuse even the worst customer situations / Richard S. Gallagher ; foreword by Carol Roth

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Material type: Text

TextPublication details: New York : AMACOM American Management Association, c2013Description: xvi, 189 p. ; 23 cmISBN:

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Holdings
Item type	Current library	Call number	Copy number	Status	Date due	Barcode
Open Shelf	UMPLIB PEKAN	HF5415.5 .G35 2013 (Browse shelf(Opens below))	1	Available		0000081694

Includes bibliographical references and index