Service failure : the real reasons employees struggle with customer service and what you can do about it /
Toister, Jeff
Service failure : the real reasons employees struggle with customer service and what you can do about it / Jeff Toister - New York : American Management Association, c2013 - v, 202 p. ; 24 cm.
Includes index
9780814431993 0814431992
Customer services
Customer relations
Employees--Training of
Service failure : the real reasons employees struggle with customer service and what you can do about it / Jeff Toister - New York : American Management Association, c2013 - v, 202 p. ; 24 cm.
Includes index
9780814431993 0814431992
Customer services
Customer relations
Employees--Training of