Service failure : the real reasons employees struggle with customer service and what you can do about it / Jeff Toister

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Material type: Text

TextPublication details: New York : American Management Association, c2013Description: v, 202 p. ; 24 cmISBN:

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Holdings
Item type	Current library	Call number	Copy number	Status	Date due	Barcode
Open Shelf	UMPLIB PEKAN	HF5415.5 .T65 2013 (Browse shelf(Opens below))	1	Available		0000081632

Includes index