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A guide to service desk concepts /

Knapp, Donna

A guide to service desk concepts / Donna Knapp - 4th ed. - Mason, Ohio : Course Technology Cengage Learning, 2014 - xvii, 382 p. : ill. ; 23 cm.

Includes index

ISBN: 9781285063454 (pbk.) 1285063457 (pbk.)

Subjects--Topical Terms:
Computer technical support
Computer service industry--Vocational guidance
Computer service industry--Customer services

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