A guide to service desk concepts / Donna Knapp

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Material type: Text

TextPublication details: Mason, Ohio : Course Technology Cengage Learning, 2014Edition: 4th edDescription: xvii, 382 p. : ill. ; 23 cmISBN:

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Holdings
Item type	Current library	Call number	Copy number	Status	Date due	Barcode
Open Shelf	UMPLIB GAMBANG	HF5415.5 .K53 2014 (Browse shelf(Opens below))	1	Available		0000081053

Includes index