Powerful phrases for dealing with difficult people : over 325 ready-to-use words and phrases for working with challenging personalities /
Evenson, Renee, 1951-
Powerful phrases for dealing with difficult people : over 325 ready-to-use words and phrases for working with challenging personalities / ReneÌe Evenson - New York : AMACOM, 2014 - ix, 225 p. ; 23 cm.
Introduction -- Powerful phrases + actions = successful work relationships -- Communicating powerful phrases -- Actions that enhance powerful phrases -- Effective conflict resolution = strengthened work relationships -- Five steps to effective conflict resolution -- Powerful phrases for challenging coworker situations -- Powerful phrases for challenging situations with your boss -- Powerful phrases for situations you cause
9780814432983 (pbk.) 0814432980 (pbk.)
Problem employees
Personnel management
English language--Terms and phrases
Powerful phrases for dealing with difficult people : over 325 ready-to-use words and phrases for working with challenging personalities / ReneÌe Evenson - New York : AMACOM, 2014 - ix, 225 p. ; 23 cm.
Introduction -- Powerful phrases + actions = successful work relationships -- Communicating powerful phrases -- Actions that enhance powerful phrases -- Effective conflict resolution = strengthened work relationships -- Five steps to effective conflict resolution -- Powerful phrases for challenging coworker situations -- Powerful phrases for challenging situations with your boss -- Powerful phrases for situations you cause
9780814432983 (pbk.) 0814432980 (pbk.)
Problem employees
Personnel management
English language--Terms and phrases