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Powerful phrases for dealing with difficult people : over 325 ready-to-use words and phrases for working with challenging personalities / ReneÌe Evenson
Material type:
TextPublication details: New York : AMACOM, 2014Description: ix, 225 p. ; 23 cmISBN: - 9780814432983 (pbk.)
- 0814432980 (pbk.)
Contents:
Introduction -- Powerful phrases + actions = successful work relationships -- Communicating powerful phrases -- Actions that enhance powerful phrases -- Effective conflict resolution = strengthened work relationships -- Five steps to effective conflict resolution -- Powerful phrases for challenging coworker situations -- Powerful phrases for challenging situations with your boss -- Powerful phrases for situations you cause
| Item type | Current library | Call number | Copy number | Status | Date due | Barcode | |
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Open Shelf
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UMPLIB PEKAN | HF5549.5.E42 E94 2014 (Browse shelf(Opens below)) | 1 | Available | 0000090957 |
Introduction -- Powerful phrases + actions = successful work relationships -- Communicating powerful phrases -- Actions that enhance powerful phrases -- Effective conflict resolution = strengthened work relationships -- Five steps to effective conflict resolution -- Powerful phrases for challenging coworker situations -- Powerful phrases for challenging situations with your boss -- Powerful phrases for situations you cause