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Customer service : skills for success /

Lucas, Robert W.

Customer service : skills for success / Robert W. Lucas - 6th ed. - New York : McGraw-Hill Education, 2015 - xxv, 436 p. : col. ill. ; 27 cm.

Includes bibliographical references and index

ISBN: 9780073545462 (pbk.) 0073545465 (pbk.)

Subjects--Topical Terms:
Customer services

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