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Return on process (ROP) : getting real performance results from process improvement /

West, Michael

Return on process (ROP) : getting real performance results from process improvement / Michael West - Boca Raton, FL : CRC Press, 2013 - xxxviii, 352 p. : ill. ; 24 cm.

Includes bibliographical references and index

ISBN: 9781439886397 (hbk.)

Subjects--Topical Terms:
Reengineering (Management)
Performance

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