Service operations management : the total experience /
Parker, David W., 1952-
Service operations management : the total experience / Parker, David W. - Cheltenham, UK : Edward Elgar Pub, 2012 - xix, 557 p. : ill. ; 25 cm.
Includes bibliographical references and index
Introduction to service operations management -- Developing a service operations strategy -- Service process improvement -- Leadership and teams in service operations management -- Service supply and logistics networks -- Innovation and services development -- Service operations performance quality -- Sustainable service operations -- Service operations performance -- Not-for-profit and public service operations management -- Pursuit of simplicity in service operations -- Electronic-service operations management -- Index
9781781007860 (hbk.) 9781781006221 (pbk.)
Service industries--Management
Service operations management : the total experience / Parker, David W. - Cheltenham, UK : Edward Elgar Pub, 2012 - xix, 557 p. : ill. ; 25 cm.
Includes bibliographical references and index
Introduction to service operations management -- Developing a service operations strategy -- Service process improvement -- Leadership and teams in service operations management -- Service supply and logistics networks -- Innovation and services development -- Service operations performance quality -- Sustainable service operations -- Service operations performance -- Not-for-profit and public service operations management -- Pursuit of simplicity in service operations -- Electronic-service operations management -- Index
9781781007860 (hbk.) 9781781006221 (pbk.)
Service industries--Management