Service operations management : the total experience / Parker, David W.
Material type:
TextPublication details: Cheltenham, UK : Edward Elgar Pub, 2012Description: xix, 557 p. : ill. ; 25 cmISBN: - 9781781007860 (hbk.)
- 9781781006221 (pbk.)
| Item type | Current library | Call number | Copy number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|
Open Shelf
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UMPLIB GAMBANG | HD9980.5 .P37 2012 (Browse shelf(Opens below)) | 1 | Available | 0000104080 |
Includes bibliographical references and index
Introduction to service operations management -- Developing a service operations strategy -- Service process improvement -- Leadership and teams in service operations management -- Service supply and logistics networks -- Innovation and services development -- Service operations performance quality -- Sustainable service operations -- Service operations performance -- Not-for-profit and public service operations management -- Pursuit of simplicity in service operations -- Electronic-service operations management -- Index