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The customer-driven organization : employing the Kano model /

Coleman, Lance B.

The customer-driven organization : employing the Kano model / Lance B. Coleman - New York : Productivity Press, 2015 - xvi, 100 p. : ill. ; 26 cm.

Includes bibliographical references and index

ISBN: 9781482217100

Subjects--Topical Terms:
Customer services
Manufacturing industries--Customer services

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