The customer-driven organization : employing the Kano model / Lance B. Coleman

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Material type: Text

TextPublication details: New York : Productivity Press, 2015Description: xvi, 100 p. : ill. ; 26 cmISBN:

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Holdings
Item type	Current library	Call number	Copy number	Status	Date due	Barcode
Open Shelf	UMPLIB GAMBANG	HF5415.5 .C65 2015 (Browse shelf(Opens below))	1	Available		0000119116

Includes bibliographical references and index