What to say when things get tough : business communication strategies for winning people over when they're angry, worried and suspicious of everything you say /
Greenberger, Leonard S.
What to say when things get tough : business communication strategies for winning people over when they're angry, worried and suspicious of everything you say / by Leonard S. Greenberger - New York, NY : McGraw-Hill, 2013 - xxix, 224 p. : ill. ; 23 cm.
Includes bibliographical references and index
9780071806435 (pbk.) 0071806431 (pbk.)
Business communication
Truthfulness and falsehood
Communication--Psychological aspects
What to say when things get tough : business communication strategies for winning people over when they're angry, worried and suspicious of everything you say / by Leonard S. Greenberger - New York, NY : McGraw-Hill, 2013 - xxix, 224 p. : ill. ; 23 cm.
Includes bibliographical references and index
9780071806435 (pbk.) 0071806431 (pbk.)
Business communication
Truthfulness and falsehood
Communication--Psychological aspects