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What to say when things get tough : business communication strategies for winning people over when they're angry, worried and suspicious of everything you say / by Leonard S. Greenberger
Material type:
TextPublication details: New York, NY : McGraw-Hill, 2013Description: xxix, 224 p. : ill. ; 23 cmISBN: - 9780071806435 (pbk.)
- 0071806431 (pbk.)
| Item type | Current library | Call number | Copy number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|
Open Shelf
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UMPLIB PEKAN | HF5718 .G74 2013 (Browse shelf(Opens below)) | 1 | Available | 0000112251 |
Includes bibliographical references and index