Communication skills business calls
Communication skills business calls [electronic resource] :
- [Basel] : Xebec Multimedia Solutions Ltd/McGraw-Hill, 1999
- 1 computer disc : sd., col. : 12 cm.
- The business sense series (Interactive CD-ROM training) .
Softcopy of handbooks and guides are included in the CD ROM ; Multiuser
Module 1 : Preparation -- Module 2 : Transferring/passing on -- Module 3 : Messages -- Module 4 : Taking a call -- Module 5 : Making a call -- Module 6 : Difficult calls -- Module 7 : Ending a call -- Module 8 : After the call
Minimum systems requirements : windows 98 or higher, CD-ROM drive, sound card, SVGA graphic card, MPEG
MED0002183(Local)
Telephone in business
Softcopy of handbooks and guides are included in the CD ROM ; Multiuser
Module 1 : Preparation -- Module 2 : Transferring/passing on -- Module 3 : Messages -- Module 4 : Taking a call -- Module 5 : Making a call -- Module 6 : Difficult calls -- Module 7 : Ending a call -- Module 8 : After the call
Minimum systems requirements : windows 98 or higher, CD-ROM drive, sound card, SVGA graphic card, MPEG
MED0002183(Local)
Telephone in business