Delighting your customers : (Record no. 39033)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00754nam a2200205 a 4500 |
| 001 - CONTROL NUMBER | |
| control field | vtls000027940 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | KUKTEM |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20251117144554.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 080514t2007 xxk f 001 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9780713675429 |
| 039 #9 - LEVEL OF BIBLIOGRAPHIC CONTROL AND CODING DETAIL [OBSOLETE] | |
| Level of rules in bibliographic description | 201411201015 |
| Level of effort used to assign nonsubject heading access points | azhar |
| Level of effort used to assign subject headings | 201107132015 |
| Level of effort used to assign classification | VLOAD |
| Level of effort used to assign subject headings | 200908141438 |
| Level of effort used to assign classification | VLOAD |
| Level of effort used to assign subject headings | 200908141409 |
| Level of effort used to assign classification | VLOAD |
| -- | 200805141007 |
| -- | sufarini |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | UMP |
| 090 ## - LOCALLY ASSIGNED LC-TYPE CALL NUMBER (OCLC); LOCAL CALL NUMBER (RLIN) | |
| Classification number (OCLC) (R) ; Classification number, CALL (RLIN) (NR) | HF5415.5 .O98 2007 k |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Owton, Avril |
| 245 10 - TITLE STATEMENT | |
| Title | Delighting your customers : |
| Remainder of title | delivering excellent customer service without breaking the bank / |
| Statement of responsibility, etc. | Avril Owton |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | London : |
| Name of publisher, distributor, etc. | A & C Black Publishers , |
| Date of publication, distribution, etc. | 2007 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 166 p. ; |
| Dimensions | 17 cm. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer services |
| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Date acquired | Cost, normal purchase price | Total checkouts | Full call number | Barcode | Date last seen | Copy number | Cost, replacement price | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Not lost | UMPLIB GAMBANG | UMPLIB GAMBANG | 04/09/2019 | 45.77 | HF5415.5 .O98 2007 k | 0000034094 | 04/09/2019 | 1 | 45.77 | 04/09/2019 | Open Shelf |