Gemba walks for service excellence : (Record no. 65243)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00889nam a2200241 a 4500 |
| 001 - CONTROL NUMBER | |
| control field | vtls000068893 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | KUKTEM |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20251125093504.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 130311t2012 fluao f 001 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9781439886748 |
| 039 #9 - LEVEL OF BIBLIOGRAPHIC CONTROL AND CODING DETAIL [OBSOLETE] | |
| Level of rules in bibliographic description | 201311191051 |
| Level of effort used to assign nonsubject heading access points | jamie |
| Level of effort used to assign subject headings | 201310021008 |
| Level of effort used to assign classification | jamie |
| -- | 201303111439 |
| -- | fauzi |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | UMP |
| 090 ## - LOCALLY ASSIGNED LC-TYPE CALL NUMBER (OCLC); LOCAL CALL NUMBER (RLIN) | |
| Classification number (OCLC) (R) ; Classification number, CALL (RLIN) (NR) | HF5415.5 .P48 2012 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Petruska, Robert |
| 245 10 - TITLE STATEMENT | |
| Title | Gemba walks for service excellence : |
| Remainder of title | the step-by-step guide for identifying service delighters / |
| Statement of responsibility, etc. | Robert Petruska |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Boca Raton, FL : |
| Name of publisher, distributor, etc. | Taylor & Francis, |
| Date of publication, distribution, etc. | c2012 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xiv, 85 p. : |
| Other physical details | ill. (some col.), photos ; |
| Dimensions | 28 cm. + |
| Accompanying material | 1 CD-ROM |
| 500 ## - GENERAL NOTE | |
| General note | Includes index |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer services |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Organizational effectiveness |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer relations |
| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Date acquired | Cost, normal purchase price | Total checkouts | Full call number | Barcode | Date last seen | Copy number | Cost, replacement price | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Not lost | UMPLIB PEKAN | UMPLIB PEKAN | 04/09/2019 | 107.86 | HF5415.5 .P48 2012 | 0000078166 | 04/09/2019 | 1 | 107.86 | 04/09/2019 | Open Shelf | ||||
| Not lost | UMPLIB PEKAN | UMPLIB PEKAN | 04/09/2019 | 107.86 | CD 7558 | HF5415.5 .P48 2012 | 0000078167 | 04/09/2019 | 1 | 107.86 | 04/09/2019 | Accompanying Material |