Gemba walks for service excellence : the step-by-step guide for identifying service delighters / Robert Petruska

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Material type: Text

TextPublication details: Boca Raton, FL : Taylor & Francis, c2012Description: xiv, 85 p. : ill. (some col.), photos ; 28 cm. + 1 CD-ROMISBN:

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Holdings
Item type	Current library	Call number	Copy number	Status	Date due	Barcode
Open Shelf	UMPLIB PEKAN	HF5415.5 .P48 2012 (Browse shelf(Opens below))	1	Available		0000078166
Accompanying Material	UMPLIB PEKAN	CD 7558 \| HF5415.5 .P48 2012 (Browse shelf(Opens below))	1	Available		0000078167

Includes index