Benchmarking in the Public and Nonprofit Sectors: Best Practices for Achieving Performance Breakthroughs / by Patricia Keehley, Neil Abercrombie

Rev. ed. of: Benchmarking for best practices in the public sector : achieving performance breakthroughs in federal, state, and local agencies / Patricia Keehley ... [et al.]. 1997

PART ONE: WELCOME TO BENCHMARKING -- Foundations of Benchmarking -- Benchmarking and Performance Measures -- PART TWO: BENCHMARKING METHODS -- Preparing for Benchmarking -- The Traditional Benchmarking Method -- The Solution-Driven Benchmarking Method -- PART THREE: BENCHMARKING IN SECTORS -- Benchmarking in State and Local Governments -- Benchmarking in Nonprofits -- Benchmarking in the International Community -- PART FOUR: BENCHMARKING AND ACCOUNTABILITY -- Benchmarking for Improving Accountability -- Benchmarking and Performing an Audit -- Conclusion