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Help desk system / Izzat Hafifi Ahmad Ariza

By:

Izzat Hafifi Ahmad Ariza

Material type: Text

TextPublication details: Kuantan, Pahang : UMP, 2012Description: xvi, 68 p. : ill. ; 30 cmISBN:

THE0002367(Local)

Subject(s):

Information technology -- Customer services

Dissertation note: Project paper (Bachelor of Computer Science (Computer Systems and Networking)) -- Universiti Malaysia Pahang – 2012 Abstract: Essentially, the Help Desk is a central point which problem or issues are reported and subsequently managed or coordinated. The role of the Help Desk System is providing support for employees within an organization, where the system can give solution the problem are reported as soon as possible. Help Desk System was developed to provide technical information to users and solves technical problem by providing support and information. This system was developed based on observations of current mobile technology growing. With web based and web mobile Help Desk System, organization can access information at anytime and anywhere. In order to finish this project, System Development Life Cycle (SDLC) method has been adopted in developing this project. System Development Life Cycle (SDLC) has been chosen because the system had to be developed in short period of time. Help Desk System has been developed by using Aptana Studio for the interface and PHP (Hypertext Preprocessors) for scripting language and Adobe Dreamweaver 5.5 and mobile jquery for developed the web mobile section.

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Holdings ( 2 )
Title notes ( 3 )

Holdings
Item type	Current library	Call number	Copy number	Status	Date due	Barcode
Final Year Report	UMPLIB GAMBANG	T58.5 .I99 2012 rs Bc. (Browse shelf(Opens below))	1	Not for loan		0000079019
Final Year Report	UMPLIB GAMBANG	CD 7687 \| T58.5 .I99 2012 rs Bc. (Browse shelf(Opens below))	1	Not for loan		0000079020

Project paper (Bachelor of Computer Science (Computer Systems and Networking)) -- Universiti Malaysia Pahang – 2012

Bibliography : p. 64

Essentially, the Help Desk is a central point which problem or issues are reported and subsequently managed or coordinated. The role of the Help Desk System is providing support for employees within an organization, where the system can give solution the problem are reported as soon as possible. Help Desk System was developed to provide technical information to users and solves technical problem by providing support and information. This system was developed based on observations of current mobile technology growing. With web based and web mobile Help Desk System, organization can access information at anytime and anywhere. In order to finish this project, System Development Life Cycle (SDLC) method has been adopted in developing this project. System Development Life Cycle (SDLC) has been chosen because the system had to be developed in short period of time. Help Desk System has been developed by using Aptana Studio for the interface and PHP (Hypertext Preprocessors) for scripting language and Adobe Dreamweaver 5.5 and mobile jquery for developed the web mobile section.