Your customers’ perception of quality : what it means to your bottom line and how to control it / Baboo Kureemun, Robert Fantina

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Material type: Text

TextPublication details: New York : Productivity Press, c2011Description: xxv, 199 p. : ill. ; 24 cmISBN:

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Holdings
Item type	Current library	Call number	Copy number	Status	Date due	Barcode
Open Shelf	UMPLIB PEKAN	HF5415.157 .K87 2011 (Browse shelf(Opens below))	1	Available		0000078729

Includes bibliographical references and index