High-Tech, high-touch customer service : inspire timeless loyalty in the demanding new world of social commerce / Micah Solomon

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Material type: Text

TextPublication details: New York : American Management Association, c2012Description: xii, 194 p. ; 24 cmISBN:

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Holdings
Item type	Current library	Call number	Copy number	Status	Date due	Barcode
Open Shelf	UMPLIB GAMBANG	HF5415.5 .S65 2012 (Browse shelf(Opens below))	1	Available		0000081070

Includes bibliographical references (p. 179-189) and index