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Expanding customer service as a profit center : striving for excellence and competitive advantage / Rob Reider
Material type:
TextSeries: Marketing strategy collectionPublication details: New York, N.Y. : Business Expert Press, 2012Description: xiv, 153 p. : ill. ; 23 cmISBN: - 9781606494608 (pbk.)
- 9781606494615 (electronic bk.)
Contents:
Preface -- 1. Customer service as a profit center -- 2. Looking at the organization -- 3. The customer-service business -- 4. Customer service in action -- 5. The quest for customer-service excellence -- 6. Looking at customer service by type of business -- Index
| Item type | Current library | Call number | Copy number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|
Open Shelf
|
UMPLIB PEKAN | HF5415.5 .R45 2012 (Browse shelf(Opens below)) | 1 | Available | 0000078442 |
Includes index
Preface -- 1. Customer service as a profit center -- 2. Looking at the organization -- 3. The customer-service business -- 4. Customer service in action -- 5. The quest for customer-service excellence -- 6. Looking at customer service by type of business -- Index