Image from Amazon.com
Strategic customer service : managing the customer experience to increase positive word of mouth, build loyalty, and maximize margins and profits / John A. Goodman, Scott M. Broetzmann
Material type:
TextPublisher: New York : HarperCollins Leadership, an imprint of HarperCollins, 2019Copyright date: © 2019Edition: Second EditionDescription: xx, 268 pages : illustrations ; 24 cmContent type: - text
- unmediated
- volume
- 0814439055
- 9780814439050
| Item type | Current library | Collection | Call number | Copy number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|---|
Open Shelf
|
UMPLIB PEKAN | Non-fiction | HF5415.5 .G66 2019 (Browse shelf(Opens below)) | 1 | Available | 0000127839 |
Includes bibliographical references and index