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		Strategic customer service : managing the customer experience to increase positive word of mouth, build loyalty, and maximize margins and profits / John A. Goodman, Scott M. Broetzmann by Goodman, John A [author.] Broetzmann, Scott M [author.] Edition: Second Edition Material type: Text; Format: print ; Literary form: Not fiction Publisher: New York : HarperCollins Leadership, an imprint of HarperCollins, 2019Copyright date: © 2019 Availability: Items available for loan: UMPLIB PEKAN (1)Call number: HF5415.5 .G66 2019. Place hold Log in to add tags Add to cart (remove)
		Speak with impact : how to command the room and influence others / Allison Shapira. by Shapira, Allison [author.] Material type: Article; Format: regular print ; Literary form: Not fiction ; Audience: General; Publisher: Nashville, Tennessee : HarperCollins Leadership, an imprint of HarperCollins, 2018Copyright date: ©2018 Availability: Items available for loan: UMPLIB PEKAN (1)Call number: PN4129.15 .S53 2018. Place hold Log in to add tags Add to cart (remove)
		Leading loyalty : cracking the code to customer devotion / Sandy Rogers, Leena Rinne, Shawn Moon. by Rogers, Sandy [author.] Rinne, Leena [author.] Moon, Shawn D. (Shawn Daniel), 1967- [author.] Material type: Text; Format: regular print ; Literary form: Not fiction ; Audience: General; Publisher: New York : HarperCollins Leadership, an imprint of HarperCollins, 2019Copyright date: ©2019 Availability: Items available for loan: UMPLIB PEKAN (1)Call number: HF5415.525 .R64 2019. Place hold Log in to add tags Add to cart (remove)
		Leadershift : the 11 essential changes every leader must embrace / John C. Maxwell by Maxwell, John C [author.] Material type: Text; Format: regular print ; Literary form: Not fiction ; Audience: Specialized; Publisher: Nashville, TN : HarperCollins Leadership, 2019Copyright date: © 2019 Other title: Leader shift Availability: Items available for loan: UMPLIB PEKAN (1)Call number: HD57.7 .M39 2019. Place hold Log in to add tags Add to cart (remove)