Winning in service markets : success through people, technology and strategy / Jochen Wirtz

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Material type: Text

TextPublication details: New Jersey : WS Professional, 2017Description: xvii, 684 p. : ill. ; 24 cmISBN:

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Holdings
Item type	Current library	Call number	Copy number	Status	Date due	Barcode
Open Shelf	UMPLIB GAMBANG	HD9980.5 .W57 2017 (Browse shelf(Opens below))	1	Available		0000118137

Includes bibliographical references and index