Bottom-line call center management : creating a culture of accountability and excellent customer service / David L. Butler

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Material type: Text

TextPublication details: Amsterdam : Elsevier Butterworth-Heinemann, 2004Description: xxi, 179 p. : ill. ; 23 cmISBN:

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Holdings
Item type	Current library	Call number	Copy number	Status	Date due	Barcode
Open Shelf	UMPLIB GAMBANG	HE8788 .B87 2004 (Browse shelf(Opens below))	1	Available		0000010999

Includes bibliographical references and index