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		Business process mapping workbook : improving customer satisfaction / J. Mike Jacka, Paulette J. Keller by Jacka, J. Mike Keller, Paulette J Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: Hoboken, N.J. : Wiley, c2009 Availability: Items available for loan: UMPLIB GAMBANG (1)Call number: HF5415.335 .J335 2009. Place hold Log in to add tags Add to cart (remove)
		Business process mapping : improving customer satisfaction / J. Mike Jacka, Paulette J. Keller by Jacka, J. Mike Keller, Paulette J Edition: 2nd ed. Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: Hoboken, N.J. : Wiley, c2009 Availability: Items available for loan: UMPLIB GAMBANG (1)Call number: HF5415.335 .J33 2009. Place hold Log in to add tags Add to cart (remove)

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