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The Starbucks experience : 5 principles for turning ordinary into extraordinary / Joseph A. Michelli by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Specialized;
Publication details: New York : McGraw-Hill, c2007
Availability: Items available for loan: UMPLIB GAMBANG (1)Call number: HD9199.U54 M52 2007.

Leading the Starbucks way : 5 principles for connecting with your customers, your products and your people / by Joseph Michelli by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: General;
Publication details: New York : McGraw-Hill Education, 2014
Availability: Items available for loan: UMPLIB PEKAN (1)Call number: HD9199.U54 M53 2014.

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