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Expanding customer service as a profit center : striving for excellence and competitive advantage / Rob Reider by Series: Marketing strategy collection
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Specialized;
Publication details: New York, N.Y. : Business Expert Press, 2012
Availability: Items available for loan: UMPLIB PEKAN (1)Call number: HF5415.5 .R45 2012.

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Benchmarking strategies : a tool for profit improvement / Rob Reider by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Specialized;
Publication details: New York: John Wiley & Sons, 2000
Availability: Items available for loan: UMPLIB GAMBANG (1)Call number: HD62.15 .R43 2000.

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