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		The ownership quotient : putting the service profit chain to work for unbeatable competitive advantage / James L. Heskett, W. Earl Sasser, Joe Wheeler by Heskett, James L Sasser, Earl W Wheeler, Joe Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: Boston, Mass. : Harvard Business Press, c2008 Online resources: Table of contents only Availability: Items available for loan: UMPLIB GAMBANG (1)Call number: HF5827.95 .H47 2008. Place hold Log in to add tags Add to cart (remove)
		The best of times / compiled and edited by Joe Wheeler by Wheeler, Joe [Compiler and editor.] Material type: Text; Format: regular print ; Literary form: Not fiction ; Audience: General; Publisher: United States : Tyndale, 1996Copyright date: © 1996 Availability: Items available for loan: UMPLIB PEKAN (1)Call number: PS648 .B47 1996 fic. Place hold Log in to add tags Add to cart (remove)

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