Virtual reference service : from competencies to assessment / R. David Lankes ... [et al.] ; edited by Philip Nast
Material type:
TextSeries: Virtual reference desk seriesPublication details: London : Facet Publishing, c2008Description: xv, 206 p. : ill. ; 23 cmISBN: - 9781856046381 (alk. paper)
- 9781555705282 (alk. paper)
- 1555705286 (alk. paper)
- Electronic reference services (Libraries)
- Reference services (Libraries) -- Information technology
- Electronic reference services (Libraries) -- Study and teaching
- Reference librarians -- Effect of technological innovations on
- Electronic reference services (Libraries) -- United States -- Case studies
| Item type | Current library | Call number | Copy number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|
Open Shelf
|
UMPLIB GAMBANG | Z711.45 .V57 2008 (Browse shelf(Opens below)) | 1 | Available | 0000042247 |
Includes bibliographical references and index
Creating your own consortium in less than six months : a true story of virtual reference / Helene Lafrance, Locke Morrisey, and Judy Trump -- Implementing VR on the fly : staff motivation and buy-in / Clara Ogbaa, Lorin Flores Fisher, and Lisa Ancelet -- Adding instant messaging to an established virtual reference service : asking "r u there?" / Pam Sessoms and Jean Ferguson -- Responding to triage taxonomy : answering virtual medical questions / Catherine Arnott Smith -- The evolving role of reference librarians in the health sciences environment / Gabriel R. Rios -- Examining interpersonal communication in virtual reference encounters : the Library LAWLINE Consortium / Marie L. Radford -- Assessing inappropriate use : learning from the AskColorado experience / Jack Maness and Sarah Naper -- Meeting the challenges of reference service in a hybrid environment : teaching LIS students today / Debbie L. Rabina -- A comprehensive VR training program / Joann Wasik