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Business process mapping workbook : improving customer satisfaction / J. Mike Jacka, Paulette J. Keller by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Specialized;
Publication details: Hoboken, N.J. : Wiley, c2009
Availability: Items available for loan: UMPLIB GAMBANG (1)Call number: HF5415.335 .J335 2009.

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The basics of process mapping / Robert Damelio by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Specialized;
Publication details: New York : Quality Resources, c1996
Other title:
  • Process mapping
Availability: Items available for loan: UMPLIB GAMBANG (1)Call number: T60.8 .D35 1996 k.

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The basics of process mapping / Robert Damelio by
Edition: 2nd ed.
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Specialized;
Publication details: New York : CRC Press , 2011
Availability: Items available for loan: UMPLIB PEKAN (1)Call number: T60.8 .D36 2011.

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