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Customer service on the Internet : building relationships, increasing loyalty and staying competitive /

Sterne, Jim 1955-

Customer service on the Internet : building relationships, increasing loyalty and staying competitive / Jim Sterne - New York: Wiley, 1996 - xxvi, 326 p.: ill.; 24 cm.

Includes index

ISBN: 0471155063 (pbk:

Subjects--Topical Terms:
Customer services--Communication systems
Internet marketing
World Wide Web
Internet

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