Customer service on the Internet : building relationships, increasing loyalty and staying competitive / Jim Sterne

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Material type: Text

TextPublication details: New York: Wiley, 1996Description: xxvi, 326 p.: ill.; 24 cmISBN:

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Holdings
Item type	Current library	Call number	Status	Date due	Barcode
Open Shelf	UMPLIB GAMBANG	HF5415.5 .S74 1996 (Browse shelf(Opens below))	Available		0000000819

Includes index