Normal view MARC view ISBD view

Customer service on the Internet : (Record no. 20357)

MARC details
000 -LEADER
fixed length control field	00795nam a2200229 4500
001 - CONTROL NUMBER
control field	vtls000002534
003 - CONTROL NUMBER IDENTIFIER
control field	KUKTEM
005 - DATE AND TIME OF LATEST TRANSACTION
control field	20251117142010.0
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number	0471155063 (pbk:
--	alk. paper)
039 #9 - LEVEL OF BIBLIOGRAPHIC CONTROL AND CODING DETAIL [OBSOLETE]
Level of rules in bibliographic description	201904301118
Level of effort used to assign nonsubject heading access points	AUTHORITY
Level of effort used to assign subject headings	201904301100
Level of effort used to assign classification	AUTHORITY
Level of effort used to assign subject headings	201107131642
Level of effort used to assign classification	VLOAD
Level of effort used to assign subject headings	200908141004
Level of effort used to assign classification	VLOAD
--	200606141108
--	VLOAD
040 ## - CATALOGING SOURCE
Original cataloging agency	UMP
090 ## - LOCALLY ASSIGNED LC-TYPE CALL NUMBER (OCLC); LOCAL CALL NUMBER (RLIN)
Classification number (OCLC) (R) ; Classification number, CALL (RLIN) (NR)	HF5415.5 .S74 1996
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name	Sterne, Jim 1955-
245 00 - TITLE STATEMENT
Title	Customer service on the Internet :
Remainder of title	building relationships, increasing loyalty and staying competitive /
Statement of responsibility, etc.	Jim Sterne
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc.	New York:
Name of publisher, distributor, etc.	Wiley,
Date of publication, distribution, etc.	1996
300 ## - PHYSICAL DESCRIPTION
Extent	xxvi, 326 p.:
Other physical details	ill.;
Dimensions	24 cm.
500 ## - GENERAL NOTE
General note	Includes index
650 00 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element	Customer services
General subdivision	Communication systems
650 00 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element	Internet marketing
650 00 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element	World Wide Web
650 00 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element	Internet

Holdings
Withdrawn status	Lost status	Source of classification or shelving scheme	Damaged status	Not for loan	Home library	Current library	Date acquired	Cost, normal purchase price	Total checkouts	Full call number	Barcode	Date last seen	Cost, replacement price	Price effective from	Koha item type
	Not lost	Library of Congress Classification			UMPLIB GAMBANG	UMPLIB GAMBANG	04/09/2019	170.10		HF5415.5 .S74 1996	0000000819	04/09/2019	170.10	04/09/2019	Open Shelf