E-service : 24 ways to keep your customers when the competition is just a click away /
Zemke, Ron
E-service : 24 ways to keep your customers when the competition is just a click away / Ron Zemke, Tom Connellan - New York : AMACOM, 2001 - viii, 341 p. : ill. ; 24 cm.
Includes bibliographical references (p. 323-325) and index
0814406068
Customer loyalty
Internet marketing
E-service : 24 ways to keep your customers when the competition is just a click away / Ron Zemke, Tom Connellan - New York : AMACOM, 2001 - viii, 341 p. : ill. ; 24 cm.
Includes bibliographical references (p. 323-325) and index
0814406068
Customer loyalty
Internet marketing