E-service : 24 ways to keep your customers when the competition is just a click away / Ron Zemke, Tom Connellan

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Material type: Text

TextPublication details: New York : AMACOM, 2001Description: viii, 341 p. : ill. ; 24 cmISBN:

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Holdings
Item type	Current library	Call number	Copy number	Status	Date due	Barcode
Open Shelf	UMPLIB GAMBANG	HF5415.52 .Z46 2001 (Browse shelf(Opens below))	1	Available		0000000847

Includes bibliographical references (p. 323-325) and index