Measuring customer satisfaction / Richard F. Gerson
Gerson, Richard F.
Measuring customer satisfaction / Richard F. Gerson - Menlo Park, CA: Crisp Publications, 1993 - 112 p.: ill.; 26 cm - A Fifty-minute series .
1560521783
Consumer satisfaction
Customer services--Evaluation
Measuring customer satisfaction / Richard F. Gerson - Menlo Park, CA: Crisp Publications, 1993 - 112 p.: ill.; 26 cm - A Fifty-minute series .
1560521783
Consumer satisfaction
Customer services--Evaluation