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Quality customer service : how to win with the customer /

Martin, William B.

Quality customer service : how to win with the customer / Quality customer service visual crisp interactive [electronic resource] : William B. Martin - 4th ed. - Menlo Park, CA: Crisp Publications, 2001 - viii, 110 p. : ill. ; 26 cm. + 1 computer disc - A Fifty-minute series .

ISBN: 1560525991

Subjects--Topical Terms:
Customer services--Programmed instruction
Customer relations--Programmed instruction

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